Terms and Conditions

Cancellation & Returns Policy

We hope you'll be pleased with your purchase from George Hill (Oldham) Ltd. However, if you should change your mind and wish to return anything purchased from us we’ll be happy to refund the goods within 14 days of purchase, provided the return is made in accordance with the terms below:

(a)  In accordance with the Consumer Contracts Regulations and you can cancel your order within 14 calendar days, beginning with the day after receipt of the goods, you will receive a refund including delivery charges, less any charge made in accordance with section (g) below.

(b)The goods you want to return must be unopened, unused and in a fully resalable condition.

(c) If you wish to return any goods, they must be done so using your own methods. You will be responsible for returning the goods to us at your own cost and provide proof of return, or we can arrange collection which will be chargeable to the customer. Please see section (g) for further details.

(d) You must notify us in writing before returning the goods. We reserve the right to refuse delivery of goods returned to us by courier without prior notification.

(e) Your notice of cancellation should include your order number, contact information and details of the goods being returned.

 (f) You are under a duty to ensure that you take reasonable care of the goods until they have been returned. If the goods you return are not in a fully resalable condition we reserve the right to refuse a refund on the goods.

(g) The cost of return delivery is passed on to the customer in accordance with our standard Terms and Conditions of Sale. The minimum fee for collection is £30.00 incl. VAT. The value of the collection fee will depend on the nature of the goods as well as the collection location.

(h) Refunds can only be made to the original payment method or via credit to your trade account

(i) Goods made to your specifications, or which by reason of their nature cannot be returned. 

We do not offer refunds for:

• Made to measure or bespoke machined products.
• Perishable goods.
• Any product with a short shelf life or sell by date.
• Specially obtained/ordered goods.
• Cementitious goods (eg. cement).
• Plaster based products (eg. multi-finish).
• Chemicals/liquids which have been opened.
• Goods that have been fitted/installed.
• Goods that have been cut by the customer.

Due to the nature of these goods unless they are faulty, we're unable to offer a refund or exchange.

Faulty/Damaged Products

In the unlikely event that goods supplied are faulty or damaged, we will exchange the goods or provide you with a full refund. Notification of any defect or damage must be made in writing with a photo of the damage and/or full description of the issue via email to sales@georgehill-timber.co.uk within 7 days of the goods being delivered to you. We reserve the right to inspect all returned goods prior to agreeing to any part-refund, full refund or product exchange.

Your statutory rights when goods are faulty, or not as described are not affected.